NET-A-PORTER and MR PORTER launch iOS widgets to enhance mobile shopping experience

February 16, 2021
Mr Porter, Net-A-Porter, YOOX NET-A-PORTER

NET-A-PORTER and MR PORTER announce that they have launched new widgets for iPhone and iPad users, enabling customers across the world to preview and directly access the What’s New pages for both stores from their iOS device’s home screen.

The widgets – the first to be launched in the online luxury multi-brand retail sector, having been developed and tested through the Autumn of 2020 – reflect NET-A-PORTER and MR PORTER’s continued commitment to embrace the latest Mobile First innovations at speed to give customers the most up-to-date, seamless and intuitive native mobile experience. 

NET-A-PORTER and MR PORTER customers who add the widgets to their home screen can now, at a glance, see images of the newest arrivals on the sites as a preview of the What’s New sections and simply make one tap to shop. The widgets are regularly refreshed, bringing new content images, ensuring that customers never miss out on the latest products available.  

The luxury etailers will continue to customise the widgets as part of their wider mobile strategy, with a particular focus on personalising the customer experience and providing customers with even more up-to-date and useful information – such as product descriptions, multiple images and delivery tracking.

As a mobile-led business, we are always looking to leverage the latest technology to enhance our customer’s experience, making it as smooth and instinctive as possible from the palm of their hand. This new feature has been designed to bring glanceable, relevant content to the home screen, enabling our customers to shop our curation of the world’s most coveted brands with ease.

Alison Loehnis, President, NET-A-PORTER and MR PORTER

Our customers’ devices are constantly being enriched with new services and functionalities that quickly become part of their daily routines. When iOS 14 was introduced with the widget functionality, our teams planned a hack-day to explore how we could use the new native feature to enhance the customer journey. Just a matter of weeks later and we put the What’s New widgets into our customers’ hands and are now looking forward to delivering a host of additional and personalised experiences via the technology over the coming months.

Mark Collin, Group Director of Mobile, Customer Experience & R&D, YOOX NET-A-PORTER GROUP.

NET-A-PORTER and MR PORTER’s continued commitment to developing the most advanced mobile experience for luxury customers is also highlighted by other features that have been recently introduced, including Visual Search, which enables customers to take or upload an image to search for similar items on the sites, and Apple Business Chat on NET-A-PORTER(1), enabling customers to speak to customer care concerning their orders via Apple Messages.

 (1) Apple Business Chat is available for NET-A-PORTER customers in all markets excluding the US 

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