Our Pillars

Merchants at heart

Our multi-brand stores know style better than anyone and are experts in understanding and defining the way people experience luxury and fashion online.

We are continuously evolving with customer and industry trends including moving into new product categories and regions and experimenting with new ways of connecting with customers and brands. We are passionate about showcasing the best our industry has to offer, in the most intuitive ways for our customers and our unrivalled network of coveted and emerging brand partners, who remain at the centre of our work. Our online stores are a destination of discovery, inspiring customers with shoppable content and curation of the most exciting pieces from around the world.

Digital innovators

We deliver a seamless online experience that aims to make our customers’ lives easier.  By collaborating with best-in-class partners and continuously learning from data insights and behaviours, we create new pathways that bring customers around the world an even more tailored, personal, localised digital shopping service that feels increasingly relevant to them.

We continuously explore new digital tools to make fashion and style more easily discoverable, for our customers, including AI, virtual and augmented reality, sizing tools, visual search, and digital ID.


In collaboration with our people, partners, and peers, we want to create an infinite future for fashion. By creating lasting partnerships and new services we want to reshape luxury fashion: from what’s considered desirable to how products are used and reused.

Giving a second chance to designer fashion is integral to our business model, through our infrastructure of four online stores that comprise in-season, past-season and pre-loved luxury. We are committed to changing culture and mindsets around sustainability, while continuously creating opportunities to extend the life of products.

We believe that creativity and collaboration lie at the heart of our future sustainability progress – from reducing our own environmental footprint, to driving more considered customer behaviours by offering them the means to make more conscious choices and supporting the next generation to design with sustainability at the core. 

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Our Leadership

Our Values

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