NET-A-PORTER, MR PORTER and THE OUTNET launch dedicated care & repair services

February 1, 2023
Mr Porter, Net-A-Porter, the outnet

The leading online retailers for luxury, fashion and style, part of YOOX NET-A-PORTER, continue to bring new services to customers as part of their circularity journey.

LONDON, UK (1 FEBRUARY 2023) – NET-A-PORTER, MR PORTER and THE OUTNET are launching their first dedicated customer care & repair offers to extend the life of luxury products, with clothing repairs and alterations service, The Seam. The service launches for womenswear at NET-A-PORTER in February 2023, closely followed by menswear and womenswear at MR PORTER and THE OUTNET by Spring 2023.

The collaboration marks The Seam’s first ever partnership in luxury retail and will leverage its extensive network of local makers across the UK. The Seam was selected for its personal approach to care & repair, having brought together a specialised group of makers to serve NET-A-PORTER, MR PORTER and THE OUTNET customers and reflecting the strong community-building values of the three online stores. The customer offer includes clothing alterations and repairs, bespoke customisations, and care & repair for handbags, footwear, and jewellery, with most services completed within 7-10 days and an express service subject to availability.
Care & repair is now live for NET-A-PORTER customers across the UK:

• NET-A-PORTER Repair & Rewear:

The care & repair service marks another step in NET-A-PORTER, MR PORTER and THE OUTNET’s incremental rollout of circularity-related services which aim to deepen relationships between customers and their products, driving the shift towards more sustainable behaviours and reducing wasted items. It contributes to YOOX NET-A-PORTER’s vision for a future customer journey where circular product design, resale, and care & repair offers are connected and complementary.

We believe that beautiful fashion from past seasons can be a building block of our customers’ future wardrobes. NET-A-PORTER, MR PORTER and THE OUTNET are renowned for curating the most exciting luxury fashion and we take pride in offering tips and tools to make these pieces last. Our care & repair service, in partnership with The Seam, is designed to ensure that the pieces our customers buy from us can be cherished for years to come.

Alison Loehnis, ad interim CEO, YOOX NET-A-PORTER

This partnership will enable The Seam and our network of specialist Makers to deliver sustainable solutions to people at scale. We’re dedicated to shaping an industry where the experience of fashion isn’t just about consuming, but about participating in a culture of care. NET-A-PORTER, MR PORTER and THE OUTNET’s adoption of The Seam’s technology echoes this intention and demonstrates the business potential of care & repair.

Layla Sargent, Founder, The Seam

The UK care & repair service launch follows an expansion of NET-A-PORTER, MR PORTER and THE OUTNET’s resale offer, through which customers can refresh their wardrobes by reselling their pre-loved designer items from key product categories: ready-to-wear, handbags, shoes, accessories, and jewellery. An instant buy-back service for men’s sneakers from pre-approved designers is also available at MR PORTER and THE OUTNET, rewarding customers with immediate store credit without the need to wait until it is sold on. Together with NET-A-PORTER and THE OUTNET’s instant buy-back offering for women’s designer handbags, the feature offers greater flexibility for customers looking to resell across menswear and womenswear. Further market expansion for resale is set to follow during 2023.

The services, powered by leading resale technology provider, Reflaunt, initially launched in Autumn 2021 and have seen positive customer response, reflected in the quality of resold items with over 60% of pieces in new or excellent condition. The response reaffirms the role that the three online stores’ resale services can play in maximising the value of designer pieces within their customers’ wardrobes.

Resale is now live in UK, US, Germany, Hong Kong SAR, France, and Italy:

Followers of YOOX NET-A-PORTER and its online stores are invited to join the conversation on social media:

For more information about YOOX NET-A-PORTER visit

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