At YOOX NET-A-PORTER GROUP, our connected ecosystem across our four online stores means that our business is already set up to maximise sell-through and drive out waste across the value chain. Now, Infinity’s Circular Business commitments offer an ambitious plan to further harness potential within this ecosystem, to connect the loops and empower fashion that never ends, through innovation, new services and circular design. We will put our global scale and reach into action, engaging with more than four million customers and encouraging our brand partners to join us on the circularity journey, working collaboratively to pilot and scale new models that take us closer to a circular luxury fashion industry.  

OUR COMMITMENTS

Take a look through our first wave of commitments, which we’ll be reviewing and adding to as we progress through our 10-year Infinity journey.

Design for circular

Our designers and buyers have already been learning by doing, through special projects such as 8 By YOOX’s 100% Regenerated Cashmere and the careful curation of brands and products for NET SUSTAIN and YOOXYGEN. To accelerate circular design, 100% of our in-house private label and multi-brand buying teams will be trained on YOOX NET-A-PORTER GROUP’s sustainable and circular product and procurement framework by the end of 2020, and we’ll extend this collaboration to our brand partners too.

Our Commitment

Accelerate circularity through collaboration with brand partners and ensuring every one of our private label products is designed for circularity by 2025.

How we’ll measure it

  • % of in-house private label products adhering to YOOX NET-A-PORTER’s sustainable and circular product and procurement framework
  • # of collaborations in place with our brand partners focusing on circularity

Unlock re-commerce

Re-commerce has the potential to offer customers access to unique pre-loved treasures whilst minimising harm to the environment by extending the lives of products. We will pilot re-commerce models to develop solutions that work best for both our customers and for the planet. Based on our learnings through these pilots we will define the Group’s unique re-commerce strategy and a dedicated programme for each of our online stores. Technology and data insights, which are fundamental to the way we work at YOOX NET-A-PORTER GROUP, will be at the centre of how we operationalise this commitment.

Our Commitment

Give luxury products multiple lives by bringing innovative and exceptional re-commerce experiences to customers across our four online stores by 2025. 

How we’ll measure it

  • # of re-commerce initiatives and models launched and operational across YOOX NET-A-PORTER’s four online stores 

Make loved clothes last

With love and care, we believe luxury items can last for a lifetime and beyond. We want our customers to be able to keep their clothes in active use for longer, preserving their value for the long-term and allowing their wardrobe treasures to be handed down through generations. We will use our global reach to encourage a shift in customer culture, habits and mindsets, making care and repair an integral part of the luxury fashion experience.

Our Commitment

Support our customers to make their loved clothes last by offering care and repair solutions across our four online stores by 2023.

How we’ll measure it

  • # of YOOX NET-A-PORTER’s online stores making care and repair solutions available to their customers

Sustainable Development Goals

Through our Circular Business commitments, we’re directly contributing to the following United Nations Sustainable Development Goals:

Infinity Stories: Circular Business

Read our stories to find out how we’ve laid the groundwork and are working to achieve our Infinity Circular Business commitments.


The Infinity Product Guide

The Infinity Product Guide is a tool that we have developed for our design and buying teams to help them create and offer products which are more sustainable and circular. Discover how it works.

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Giving Pre-loved Luxury a New Life: Resale Services powered by Reflaunt

Our dedicated resale services draw on our heritage of unparalleled and personalised customer service to empower our customers to extend the lives of luxury pieces and contribute to a more circular fashion system. 

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Making loved clothes last with Clothes Doctor

An innovative step towards our circularity ambitions, Digital ID technology is transforming the post purchase experience by unlocking engaging content and services to help our customers form a deeper connection with their products and make more informed decisions.

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Circular Culture

Make circular luxury available, desirable and intuitive for all our customers.

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Planet Positive

Operate in line with science to have a lasting positive impact on the planet.

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People Positive

Champion diversity and inclusivity to unlock opportunities for our business, industry, and beyond.

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INFINITY GOVERNANCE
 

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SUSTAINABILITY MATERIALITY AND REPORTING

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